Terms & Conditions

MEDICAL DISCLAIMER

THE INFORMATION PROVIDED IN THIS APP IS FOR GENERAL SKINCARE GUIDANCE ONLY AND IS NOT MEDICAL ADVICE OR DIAGNOSIS. ALWAYS CONSULT A QUALIFIED HEALTHCARE PROFESSIONAL, DERMATOLOGIST, OR DOCTOR BEFORE MAKING MEDICAL DECISIONS OR STARTING ANY TREATMENT.

Prices

The standard rate of VAT is 15%. We reserve the right to amend or increase prices at our discretion or in the course of a sale. We operate other businesses independently, selling similar products by mail order and in our shops. The prices, although almost always the same, may vary from those shown.

All discount promotions exclude items on sale and delivery fees

Availability

All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will notify you as soon as possible. We reserve the right to withdraw any item from sale at any time. In these circumstances, you will be advised.

Should an item be out of stock, we will provide you with a coupon code to the value of the out of stock item purchased at the time, for your perusal.

Stock availability is confirmed during order processing. We operate a hybrid inventory model. While many products are held in stock, certain items are sourced from authorised suppliers.

We work closely with our supplier network to maintain up-to-date availability information. All orders are subject to final stock confirmation during processing, and customers will be promptly informed should any unforeseen discrepancies arise.

Descriptions

While we have made every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly from the images shown. We sometimes substitute products of a similar description where, for example, the original item becomes unavailable. Where this happens we will inform you at the time of ordering. We have tried to describe all products fairly and the weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.

Shipping within South Africa

Free unlimited delivery is to a BobBox collection point. If there is no BobBox collection point near you, Free domestic door-to-door delivery is offered on order values of R400.00 or more including VAT (South Africa only).

Free domestic door-to-door delivery is offered on order values of R400.00 or more including VAT (South Africa only).

Orders are usually shipped within 2–7 working days from receipt of payment. Due to unforeseen circumstances beyond Madison Square Trading / Cosmetology or our nominated couriers’ control, certain orders may take longer than the usual 2–7 working days for delivery. If this is the case we will do everything in our power to rectify the situation as soon as possible.

Orders below R400.00 including VAT will be charged R80.00 for delivery. (South Africa only).

We will nominate a delivery option for you, where possible we will always use a courier, however, due to some area locations not being serviced by a nominated courier it is easier to use the South African Post Office service. If you require a courier delivery please advise us when placing your order.

A confirmation email will be sent once your order has been received and processed. A second confirmation email will be sent once your items have been paid for in full and dispatched, also contained in this email will be the nominated courier’s tracking number with which you can track your parcel.

Q. What is the delivery time?  

We aim to dispatch all orders within 2–7 working days of the order being placed. However, at busy periods such as Christmas and during a sale, the dispatch time can take a little longer. If you are in a hurry for your order, please contact us via the [email protected] address. For more details please see delivery information.

Q. Can I send items as gifts to a different address/to my place of work?  

We can dispatch your parcel to any address, including your place of work. However, if you have paid by credit card we do need to have your invoice address (where your card is registered) to authorise your payment. Please ensure that we have both addresses.

Please note that if delivering via one of our preferred couriers we will require a physical address where someone can sign for the goods.

If you would prefer to have us deliver to a PO BOX we will only be able to deliver via the post office.

Q. What happens if I don’t like the items that I receive?

Our reputation depends on the accurate illustration and description of products in our catalogue. We aim to portray all items honestly and accurately, both in the image and the text. However, If you do not want the product you purchased, you can return it in the condition received, sealed and unused within 7 days of purchase for a store credit voucher but no cash refunds will be given, Manufacturing faults also to be exchanged within 7 days of purchase.

Q. I registered on your website a while ago, but now I can’t remember my password. Help!  

Don’t worry. Simply go to the login page and click on the help link. All you have to do is type in your email address and you will immediately be emailed with instructions and a new password.

Q. I was halfway through placing a large order on your website when I lost my connection. Do I have to start all over again?  

If you were logged in when you started your order, your basket will have been saved. Simply login, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping.

If you have lost your connection and then come back on to the website, you will be prompted if you were halfway through a basket before being cut off, allowing you to resume from where you finished. This does depend on your computer set up and whether you have cookies enabled.

Q. I’ve heard a lot in the news about security issues, and my friends have told me not to give out my card details online. How secure is my data?  

Your personal information is completely safe. Please see our dedicated Security Page for more information

Q. I’m not sure if I’ve registered or not. How can I tell?  

To log in, you need to know your email address and password. If you cannot remember if you are registered, click on the forgotten password link on the login page.

Q. Can I put some things in my basket and save them until I’m ready to order?  

You need to be registered on the website in order to use this feature. All you need to do is add items to your basket, and they will then remain there until you are ready to order. If you close your browser session, you can reload your basket.

Simply login, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping.

Your baskets will not be saved for longer than 30 days.

Q. How do I track my order once it’s been placed?

Firstly, by logging in to your account you can view the status of your order by clicking on My Orders. If your parcel has not been dispatched and you have an enquiry, please contact us on 0100402963 or email [email protected] If your order has been dispatched you will receive an email once your parcel has reached our courier; by following the link you will be able to track your parcel. If you have any questions or concerns, please contact our friendly and knowledgeable Customer Support Team.

Q. Can I add to my order after I have sent it?

Unfortunately not. Once you have completed your order, it goes so quickly through the system that it is impossible to add or delete things. Please double-check your order before you click the final Send button.

Priority Shipping

Indulge in VIP service as your order enjoys priority status, taking the fast track to fulfillment. Upon reaching our warehouse, it promptly moves to the front of the line for picking, packing, and swift shipment!

Return & Refund Policy

At Cosmetology, we take hygiene and product integrity very seriously to ensure the safety and wellbeing of our customers. As such, we have a strict returns policy.

Strictly no refunds or returns whatsoever for personal hygiene items including but not limited to fragrances, deodorants, perfumes, dental hygiene, feminine hygiene or depilatory products.

Returns & Exchanges (30-Day Policy)
 Products may be returned within 30 days of purchase only under the following conditions:

  • The item must be in its original, sealed, unopened, unused, and undamaged condition.
  • The product must not have been exposed to direct sunlight, heat, extreme cold, humidity, or any other conditions that could compromise its quality.
  • All returned items are subject to inspection before a return or exchange is approved.

If eligible, returns will be processed as a store credit voucher. No cash refunds will be provided under any circumstances.

Courier Costs
 Courier or shipping fees for any return or exchange are the responsibility of the customer and are non-refundable.

Defective or Damaged Items
 In the rare case of a manufacturing defect, the item may be returned within 7 days of purchase for a direct replacement (subject to stock availability), pending assessment and confirmation by the supplier or brand representative.

Exclusions

  • Opened, used, or tampered products will not be accepted for return.
  • Sale items promotional products are final sale and are not eligible for return or exchange unless deemed defective upon delivery.
  • Product exchanges are subject to brand supplier approval and must be confirmed in writing before any item is returned.

We reserve the right to decline any return that does not meet the above conditions. By shopping with Cosmetology, you agree to this policy.

Payment Method

The following credit cards are our preferred form of payment and EFT transfers are the only other way to order online:

  •               Visa
  •               Mastercad
  •               Snap Scan
  •               Instant EFT

Credit Card:

We accept Visa and Mastercard. Your credit card details (name on card, number, expiry date) will be requested on the checkout page.

If your credit card authorisation fails this simply means that you have insufficient funds available or the card has expired.

Alternatively, you can pay by selecting the EFT payment method.

Customer Service

Sales and Customer Support Office Opening Hours

Monday to Friday 8am – 4:30pm excluding public holidays

  1. Content  

1.1 The information contained within the www.cosmetology.co.za website has been acquired from many different sources. Madison Square Advertising PTY LTD t/a Cosmetology is not responsible for the topicality, correctness, completeness or quality of the information provided at any time, does not guarantee that the information or software is accurate, reliable, complete, up to date or free from any errors or viruses. Liability claims against Madison Square Advertising PTY LTD t/a Cosmetology regarding damage caused by the use of any information provided, including any kind of information that is incomplete or incorrect, will therefore not arise.

1.2 All offers are non-binding and without obligation. Parts of the pages or the complete website, including all offers and information, may be extended, changed or partly or completely deleted by Madison Square Advertising PTY LTD t/a Cosmetology without separate announcement.

  1. Referrals and Links

Madison Square Advertising PTY LTD t/a Cosmetology is not responsible for any content linked to or referred to in their pages. If any damage occurs through the use of information presented there, only the companies or individuals responsible for the respective pages might be liable, not those who have linked to these pages. Furthermore, Madison Square Advertising PTY LTD t/a Cosmetology is not liable for any postings or messages published by users of discussion boards, guest books or mailing lists provided on their page.

  1. Copyright

The copyright for any material created by Madison Square Advertising PTY LTD t/a Cosmetology is reserved.

  1. Data Security

If the opportunity for the input of personal or business data (email addresses, names, and addresses) is given, the input of this data takes place voluntarily. The use and payment of all offered services are permitted – if and so far technically possible and reasonable – without specification of any personal data or under specification of anonymised data or an alias.

  1. Legal Validity of this Disclaimer

This disclaimer is to be regarded as part of the internet publication from which you were referred. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

  1. General

Madison Square Advertising PTY LTD t/a Cosmetology shall not in any circumstances whatsoever be liable for any damage or prejudice which the client may suffer arising out of and in connection with any information made available by Cosmetology. Whilst Madison Square Advertising PTY LTD t/a Cosmetology is not responsible for the information (see paragraph 1 above), it is acknowledged by the client that Madison Square Advertising PTY LTD t/a Cosmetology has no obligation to check on the accuracy or otherwise of the information displayed. Madison Square Advertising PTY LTD t/a Cosmetology merely conveys the information made available to it without assuming any onus or obligation.

PRIVACY POLICY

This web site is the responsibility of the Cosmetology (hereinafter “Cosmetology” or “we”).

We take the privacy rights of our customers and users of our web site and our Cosmetology applications (“APP”) very seriously. This Privacy Policy explains how information about you may be processed and for what purposes we may use identifiable and non-identifiable information.

We collect and process personally identifiable information (“personal data”) in order to complete orders made by you, deal with enquiries made by you and to administer the Cosmetology web site and APP.

We do not sell, share, trade or rent any of your personal data, unless you have given your explicit consent hereto or unless otherwise as described in this Privacy Policy.

We use advanced security measures to protect the security and confidentiality of personal data.

By purchasing from our website, you consent to Cosmetology using your personal information (such as your email address and cellphone number) to send you marketing communications related to our products, services, promotions, and updates.

If you do not wish to receive marketing communication, you may opt out at any time by emailing us at [email protected]

For EU/EEA Citizens: Cosmetology is responsible for the handling of personal information gathered from and about you. Our Marketing Manager may be contacted by by e-mail at [email protected].

For US Citizens: Cosmetology is responsible for the handling of personal information gathered from and about you. If you have any questions related to our processing of personal data or this Privacy Policy, please contact Cosmetology by e-mail at [email protected].

For Canadian Citizens: Cosmetology is responsible for the handling of personal information gathered from and about you. Our Marketing Manager may be contacted by by e-mail at [email protected].

For Africa and South African Citizens: Cosmetology is responsible for the handling of personal information gathered from and about you. Our Marketing Manager may be contacted by by e-mail at [email protected].

1. COLLECTION OF PERSONAL DATA:
When you contact us, order from us, visit or use the Cosmetology web site or download and use the APP we may ask you to give us certain personal data. It is voluntarily for you to provide us with your personal data and in certain cases is needed in order to provide a service to the customer. The processing of personal data is in order to fulfil an agreement with you, or is based on your consent, or is otherwise stated in this Privacy Policy.

Depending on your reason for contacting us, Personal data may include your name, gender, size, country, billing address, e-mail address, Facebook ID, FB image, phone and mobile numbers, and shipping address if different from billing address. In addition, we may collect personal information from you in relation to payment; including credit card type, name of cardholder, card number, and expiration date and security code.

We may also collect anonymous, non-personal data, such as your Internet Protocol (IP) address (first we collect your IP address and then we non-identify it by just using [the three first groups of numbers in the IP address]), browser type, and operating system through the use of “cookies.” We may use cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. Cookies may be used to compile anonymous statistics related to the use of our services or to your pattern of browsing on our website. When used in this manner you are not individually identified. Data collected in this manner is used only in aggregate form. The data is not combined with, or matched to, any of your personal data. You can usually change your browser’s settings so that it will not accept cookies, although this may make it difficult for you to use some areas of the website.

For statistical purposes we may also collect information to analyse traffic to our site. This information is not personally identifiable.

When you download and use the APP, we need to store some personal data to make the activation run and remember who you are. This includes selected data that you have provided on your Facebook account such as your name, email address, Facebook ID, gender, country. Other personal data uploaded depends on the APP you have installed and please check the respective game rules for specific data that will be processed in this case. (see specific game rules).

2. USE OF YOUR PERSONAL DATA
We use your personal data for the following purposes:

To process and fulfil your order.
To bill you for our products and services and collect outstanding debts.
To administer your account with Cosmetology
Your contact information may be used by us to communicate with you regarding your order status or to provide you with related customer service, to send you information about Cosmetology relating to your order or inquiry.
In our feedback form, order catalogue form and customer service sections, we may ask you to give us contact information, for example your name, phone number, e-mail address or postal address, in order for us to be able to respond to your inquiry.
For product development or enhancement, for content improvement, and to customize content and layout of our site.
When you sign up for online services like e-mail newsletters, we use your e-mail address to send the information you requested.
Contact information may be used to send you information about Cosmetology and to send you occasional promotional material via e-mail and/or mailings, such as information about special offers which we think you might find valuable or information about functionality changes to the website, or information about upcoming events or contests sponsored by Cosmetology.
To provide you with the APP’s offered features at any point in time.
For EU/EEA Citizens: Electronic marketing communications will only be sent to our existing customers. If you are not an existing customer with us, we will only contact you or send information if you have given your explicit consent hereto. You may opt out of receiving future e-mails and/or mailings; see the opt out section of this policy.

For Canadian Citizens: If you have not opted out of receiving marketing materials, we may also use your contact information to send you occasional promotional material which we think you might find valuable, such as information about special offers, promotions and contests from us, and our affiliates.

3. RIGHT TO ACCESS AND CORRECT PERSONAL DATA
Upon request by e-mail or by mail to the addresses set out above, we will provide you with a summary of any personal data collected and retained by us regarding you. You may modify, correct, or update your personal information or request to have your personal information removed from our database. Cosmetology will only send copies of personal information to the e-mail address on file for the visitor name associated with it.

4. NON-DISCLOSURE TO THIRD PARTIES
Unless we have your express consent via e-mail or opt-in, we will not disclose your personal data to third parties. We may also disclose or transfer your data to data processors or to business partners who are acting on our behalf, subject to a Data Processor Agreement. These entities are prohibited from using your personal information for any purpose other than to provide services to you on our behalf and they are required to protect personal information collected by them on behalf of us or disclosed to them by us and to comply with the general privacy principles described in this Privacy Policy. None of these entities may process information about you provided by us on their own behalf and for their own purposes, without your express consent.

Except as described in this Privacy Policy, we will not transfer, sell, rent or trade your personal data to others without your express consent. We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties but these statistics will include no personally identifying information.

Cosmetology reserves the right to disclose your personal data to third parties to the extent that disclosure is required by law, to enforce our website policies, to protect yours or others’ rights, property or safety; such information may also be disclosed and/or transferred in the event that Cosmetology merges or acquires (or is acquired) by another entity.

5. TRANSFER OF DATA OUTSIDE YOUR JURISDICTION
For EU/EEA Citizens: For any of the above purposes we may send your information internationally, including countries outside the EU/EEA. Some of these countries outside the EU/EEA may offer a lower level of protection of personal information than in your home country. If you do not consent to the transfer of your personal information to such countries where appropriate, please see the opt out section of this policy.

For Canadian Citizens: For any of the purposes set out in this privacy policy, we, or one of our affiliates or an unaffiliated service provider, may process and store your personal information outside of the province in which you reside and/or outside of Canada, and under the laws of those other jurisdictions, in certain circumstances courts, law enforcement agencies, regulatory agencies or security authorities in those other provinces or foreign jurisdictions may be entitled to access your personal information.

6. RETENTION AND SECURITY OF YOUR INFORMATION
We retain your personal information for no longer than as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you. If the personal data shall not thereafter be stored in pursuance of the Archives Act or other legislation, they shall be erased.

We endeavour to take all reasonable steps to protect your privacy. We follow generally accepted security procedures and use reasonable efforts to prevent loss, theft and unauthorized access to information which you have given us, such as firewalls, access control procedures and cryptography. This is to prevent loss, theft, unauthorized access or unlawful processing of your personal information. We also limit access to your personal information to selected employees or representatives.

7. LINKS TO THIRD PARTY SITES
This website may offer links to other third party websites. You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you visit their websites. We are not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.

8. CHILDREN’S PERSONAL DATA
Cosmetology’s family of websites may be used by children under the age of 18, and therefore there may be some personal data of children under the age of 18 used and processed by us in relation to their visiting the Cosmetology website and or buying product off the web shop. We will require the parental consent of any child who is under the age of 15 and who visits our website and or web shop. Promotional rules for all APPS require a minimum age of 18 to participate.

9. YOUR CONSENT
We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfil the explicitly specified and legitimate purposes for which the information is being provided. By purchasing our products or accessing or using our website you consent to the collection, storage, use and disclosure of your personal information by us in the manner set out in this privacy policy. Should we change our privacy policy, we will post the changes on this website so that you are always aware of what information we collect, how we use and under what circumstances we disclose it. The policy posted at any time or from time to time via this website shall be deemed to be the policy then in effect.

10. OPT OUT
We provide you with the opportunity to opt out of receiving promotional and marketing information from us at the time that we collect your personal information and each time we send you such information. If you have previously given us consent to disclose your personal data to any third parties, you may withdraw your consent to the collection, use or disclosure of your personal information by us (subject to legal or contractual restrictions and excluding any mandatory disclosure to government agencies or third parties if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so). You can do this by sending an e-mail to [email protected].

Promotions, Discounts, and Specials: Availability and Terms

  • CosCoins cannot be applied to sale or discounted or 4 for 3 items.
  • Coupon codes — including signup coupons — cannot be used on select brands, gift cards, sale items, gifting category, or combined with other coupon codes.
  • All promotions, discounts, and specials offered by Cosmetology are subject to availability.
  • Availability may vary by location, time, and other factors determined solely by Cosmetology.
  • The terms and conditions of each promotional offer, discount, or special apply. Customers are advised to carefully read and understand these terms before participating.
  • Cosmetology reserves the right to modify or terminate any promotion, discount, or special at any time, without prior notice, and at its sole discretion.
  • In the event of a dispute or ambiguity regarding the terms and conditions of a promotion, discount, or special, the decision of Cosmetology shall be final.
  • Cosmetology is not liable for any inconvenience, loss, or damages that may arise from the unavailability of a promotion, discount, or special.
  • By participating in any promotional offer, discount, or special, customers agree to abide by the stated terms and conditions.
  • Cosmetology may require additional information or verification from customers to validate their eligibility for certain promotions, discounts, or specials.
  • This clause is incorporated into Cosmetology’s overall terms and conditions and is binding upon all customers who engage with our promotions, discounts, and specials.
  • Coupon codes may not be used in conjunction with other sale items

Face Data and Skin Analysis (GlowGuide Feature)

What We Collect

When you use our GlowGuide skin analysis feature, you record a short video (5–10 seconds) of your face. This video is used exclusively to analyze your skin and provide personalized skincare recommendations.

How We Use Your Video

Your video is securely transmitted (HTTPS encryption) to our third-party AI skin analysis service.
The AI analyzes:

  • Hydration

  • Skin type

  • Texture

  • Fine lines

  • Pigmentation

  • Elasticity

  • Visible skin conditions

Video Retention – IMPORTANT

  • Your video is NOT stored

  • It is processed in real time and immediately deleted

  • We do not save video files to our servers

  • Our AI service does not retain your video

What We Store

Only the skin analysis results are saved to your account:

  • Skin characteristics and scores

  • Recommended skincare products

  • Analysis date and time

Third-Party Sharing

  • Your video is temporarily sent to our AI analysis service only for processing

  • The service processes your video in real time and returns text results

  • The service does not store your video

  • We do not share your data with any other third parties

Data Retention

  • Video: NOT retained — deleted immediately

  • Analysis results: Stored to maintain your history and provide personalized recommendations

Your Rights

You can access your skin analysis data at any time.
Contact info@cosmetology.co.za

Important

This is a GlowGuide analysis tool, not facial recognition.

  • We do NOT collect biometric data

  • We do NOT create facial maps

  • We do NOT use your face for identification

  • The AI analyzes only visible skin characteristics

© 2018 Madison Square Advertising PTY LTD t/a Cosmetology All Rights Reserved.