Return & Refund Policy
Strictly no refunds or exchanges on any purchases including treatment packages. Manufacturing damaged items may be returned for a direct exchange for a new product with in 7 days of purchase.
If you do not want the product you purchased, you can return it in the condition received, sealed and unused within 7 days of purchase for a store credit voucher but no cash refunds will be given.
Courier Fees for Returns are are billed to the client.
Product Exchanges are only accepted upon confirmation of exchange by the brand supplier.
Strictly no refunds or exchanges for sale items will be permitted unless there is a manufacturing fault with the delivered item.
Pre-sale validity period
All pre-purchased treatments are valid for 2 months from date of treatment purchased. All laser hair removal treatments are valid for the period in which intervals are prescribed as per below:
- Laser face or neck hair removal – 6 weeks
- Laser underarm, bikini (all variants), toes, feet, fingers, hands hair removal – 8 weeks
- Laser chest, stomach, shoulders, arms, buttocks hair removal – 10 weeks
- Laser legs ( all variants) or back hair removal 12 weeks
The standard rate of VAT is 15%. We reserve the right to amend or increase prices at our discretion or in the course of a sale. We operate other businesses independently, selling similar products by mail order and in our shops. The prices, although almost always the same, may vary from those shown.
All discount promotions exclude items on sale and delivery fees
All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled we will notify you as soon as possible. We reserve the right to withdraw any item from sale at any time. In these circumstances, you will be advised.
Should an item be out of stock, we will provide you with a coupon code to the value of the out of stock item purchased at the time, for your perusal.
While we have made every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly from the images shown. We sometimes substitute products of a similar description where, for example, the original item becomes unavailable. Where this happens we will inform you at the time of ordering. We have tried to describe all products fairly and the weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.
Shipping within South Africa
Free domestic door-to-door delivery is offered on order values of R500.00 or more including VAT (South Africa only).
Orders are usually shipped within 2–7 working days from receipt of payment. Due to unforeseen circumstances beyond Madison Square Trading / Cosmetology or our nominated couriers’ control, certain orders may take longer than the usual 2–7 working days for delivery. If this is the case we will do everything in our power to rectify the situation as soon as possible.
Orders below R500.00 including VAT will be charged R80.00 for delivery. (South Africa only).
We will nominate a delivery option for you, where possible we will always use a courier, however, due to some area locations not being serviced by a nominated courier it is easier to use the South African Post Office service. If you require a courier delivery please advise us when placing your order.
A confirmation email will be sent once your order has been received and processed. A second confirmation email will be sent once your items have been paid for in full and dispatched, also contained in this email will be the nominated courier’s tracking number with which you can track your parcel.
Q. What is the delivery time?
We aim to dispatch all orders within 2–7 working days of the order being placed. However, at busy periods such as Christmas and during a sale, the dispatch time can take a little longer. If you are in a hurry for your order, please contact us via the [email protected] address. For more details please see delivery information.
Q. Can I send items as gifts to a different address/to my place of work?
We can dispatch your parcel to any address, including your place of work. However, if you have paid by credit card we do need to have your invoice address (where your card is registered) to authorise your payment. Please ensure that we have both addresses.
Please note that if delivering via one of our preferred couriers we will require a physical address where someone can sign for the goods.
If you would prefer to have us deliver to a PO BOX we will only be able to deliver via the post office.
Q. What happens if I don’t like the items that I receive?
Our reputation depends on the accurate illustration and description of products in our catalogue. We aim to portray all items honestly and accurately, both in the image and the text. However, If you do not want the product you purchased, you can return it in the condition received, sealed and unused within 7 days of purchase for a store credit voucher but no cash refunds will be given, Manufacturing faults also to be exchanged within 7 days of purchase.
Q. I registered on your website a while ago, but now I can’t remember my password. Help!
Don’t worry. Simply go to the login page and click on the help link. All you have to do is type in your email address and you will immediately be emailed with instructions and a new password.
Q. I was halfway through placing a large order on your website when I lost my connection. Do I have to start all over again?
If you were logged in when you started your order, your basket will have been saved. Simply login, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping.
If you have lost your connection and then come back on to the website, you will be prompted if you were halfway through a basket before being cut off, allowing you to resume from where you finished. This does depend on your computer set up and whether you have cookies enabled.
Q. I’ve heard a lot in the news about security issues, and my friends have told me not to give out my card details online. How secure is my data?
Your personal information is completely safe. Please see our dedicated Security Page for more information
Q. I’m not sure if I’ve registered or not. How can I tell?
To log in, you need to know your email address and password. If you cannot remember if you are registered, click on the forgotten password link on the login page.
Q. Can I put some things in my basket and save them until I’m ready to order?
You need to be registered on the website in order to use this feature. All you need to do is add items to your basket, and they will then remain there until you are ready to order. If you close your browser session, you can reload your basket.
Simply login, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping.
Your baskets will not be saved for longer than 30 days.
Q. How do I track my order once it’s been placed?
Firstly, by logging in to your account you can view the status of your order by clicking on My Orders. If your parcel has not been dispatched and you have an enquiry, please contact us on 0877013304 or email [email protected] If your order has been dispatched you will receive an email once your parcel has reached our courier; by following the link you will be able to track your parcel. If you have any questions or concerns, please contact our friendly and knowledgeable Customer Support Team.
Q. Can I add to my order after I have sent it?
Unfortunately not. Once you have completed your order, it goes so quickly through the system that it is impossible to add or delete things. Please double-check your order before you click the final Send button.
We hope that you will be delighted with all the goods you receive. However, if for any reason you are dissatisfied, simply contact us to arrange returning the items in an unused and resaleable condition within seven working days after receipt for a store credit note. Please note that in these cases we do not reimburse return postage cost. If you should choose an exchange a charge will be added for the re-delivery. This does not affect your consumer rights. In the unlikely event that any of your goods arrive damaged or faulty we will arrange a replacement for you, and reimburse the cost of returning the item if we have requested it back.
To return items please use the Contact Us form. The Customer Support department can then investigate your request and contact you to arrange/confirm details.
If you have any questions on the returns procedure or you are not entirely satisfied with the service which you have received, please contact us on 0877013304.
The following credit cards are our preferred form of payment and EFT transfers are the only other way to order online:
- Snap Scan
- Instant EFT
We accept Visa and Mastercard. Your credit card details (name on card, number, expiry date) will be requested on the checkout page.
If your credit card authorisation fails this simply means that you have insufficient funds available or the card has expired.
Alternatively, you can pay by selecting the EFT payment method.
Sales and Customer Support Office Opening Hours
Monday to Friday 8am – 4:30pm excluding public holidays
1.1 The information contained within the www.cosmetology.co.za website has been acquired from many different sources. Madison Square Advertising PTY LTD t/a Cosmetology is not responsible for the topicality, correctness, completeness or quality of the information provided at any time, does not guarantee that the information or software is accurate, reliable, complete, up to date or free from any errors or viruses. Liability claims against Madison Square Advertising PTY LTD t/a Cosmetology regarding damage caused by the use of any information provided, including any kind of information that is incomplete or incorrect, will therefore not arise.
1.2 All offers are non-binding and without obligation. Parts of the pages or the complete website, including all offers and information, may be extended, changed or partly or completely deleted by Madison Square Advertising PTY LTD t/a Cosmetology without separate announcement.
- Referrals and Links
Madison Square Advertising PTY LTD t/a Cosmetology is not responsible for any content linked to or referred to in their pages. If any damage occurs through the use of information presented there, only the companies or individuals responsible for the respective pages might be liable, not those who have linked to these pages. Furthermore, Madison Square Advertising PTY LTD t/a Cosmetology is not liable for any postings or messages published by users of discussion boards, guest books or mailing lists provided on their page.
The copyright for any material created by Madison Square Advertising PTY LTD t/a Cosmetology is reserved.
- Data Security
If the opportunity for the input of personal or business data (email addresses, names, and addresses) is given, the input of this data takes place voluntarily. The use and payment of all offered services are permitted – if and so far technically possible and reasonable – without specification of any personal data or under specification of anonymised data or an alias.
- Legal Validity of this Disclaimer
This disclaimer is to be regarded as part of the internet publication from which you were referred. If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.
Madison Square Advertising PTY LTD t/a Cosmetology shall not in any circumstances whatsoever be liable for any damage or prejudice which the client may suffer arising out of and in connection with any information made available by Cosmetology. Whilst Madison Square Advertising PTY LTD t/a Cosmetology is not responsible for the information (see paragraph 1 above), it is acknowledged by the client that Madison Square Advertising PTY LTD t/a Cosmetology has no obligation to check on the accuracy or otherwise of the information displayed. Madison Square Advertising PTY LTD t/a Cosmetology merely conveys the information made available to it without assuming any onus or obligation.
This web site is the responsibility of the Cosmetology (hereinafter “Cosmetology” or “we”).
We collect and process personally identifiable information (“personal data”) in order to complete orders made by you, deal with enquiries made by you and to administer the Cosmetology web site and APP.
We use advanced security measures to protect the security and confidentiality of personal data.
For EU/EEA Citizens: Cosmetology is responsible for the handling of personal information gathered from and about you. Our Marketing Manager may be contacted by by e-mail at [email protected].
For Canadian Citizens: Cosmetology is responsible for the handling of personal information gathered from and about you. Our Marketing Manager may be contacted by by e-mail at [email protected].
For Africa and South African Citizens: Cosmetology is responsible for the handling of personal information gathered from and about you. Our Marketing Manager may be contacted by by e-mail at [email protected].
1. COLLECTION OF PERSONAL DATA:
Depending on your reason for contacting us, Personal data may include your name, gender, size, country, billing address, e-mail address, Facebook ID, FB image, phone and mobile numbers, and shipping address if different from billing address. In addition, we may collect personal information from you in relation to payment; including credit card type, name of cardholder, card number, and expiration date and security code.
For statistical purposes we may also collect information to analyse traffic to our site. This information is not personally identifiable.
When you download and use the APP, we need to store some personal data to make the activation run and remember who you are. This includes selected data that you have provided on your Facebook account such as your name, email address, Facebook ID, gender, country. Other personal data uploaded depends on the APP you have installed and please check the respective game rules for specific data that will be processed in this case. (see specific game rules).
2. USE OF YOUR PERSONAL DATA
We use your personal data for the following purposes:
To process and fulfil your order.
To bill you for our products and services and collect outstanding debts.
To administer your account with Cosmetology
Your contact information may be used by us to communicate with you regarding your order status or to provide you with related customer service, to send you information about Cosmetology relating to your order or inquiry.
In our feedback form, order catalogue form and customer service sections, we may ask you to give us contact information, for example your name, phone number, e-mail address or postal address, in order for us to be able to respond to your inquiry.
For product development or enhancement, for content improvement, and to customize content and layout of our site.
When you sign up for online services like e-mail newsletters, we use your e-mail address to send the information you requested.
Contact information may be used to send you information about Cosmetology and to send you occasional promotional material via e-mail and/or mailings, such as information about special offers which we think you might find valuable or information about functionality changes to the website, or information about upcoming events or contests sponsored by Cosmetology.
To provide you with the APP’s offered features at any point in time.
For EU/EEA Citizens: Electronic marketing communications will only be sent to our existing customers. If you are not an existing customer with us, we will only contact you or send information if you have given your explicit consent hereto. You may opt out of receiving future e-mails and/or mailings; see the opt out section of this policy.
For Canadian Citizens: If you have not opted out of receiving marketing materials, we may also use your contact information to send you occasional promotional material which we think you might find valuable, such as information about special offers, promotions and contests from us, and our affiliates.
3. RIGHT TO ACCESS AND CORRECT PERSONAL DATA
Upon request by e-mail or by mail to the addresses set out above, we will provide you with a summary of any personal data collected and retained by us regarding you. You may modify, correct, or update your personal information or request to have your personal information removed from our database. Cosmetology will only send copies of personal information to the e-mail address on file for the visitor name associated with it.
4. NON-DISCLOSURE TO THIRD PARTIES
Cosmetology reserves the right to disclose your personal data to third parties to the extent that disclosure is required by law, to enforce our website policies, to protect yours or others’ rights, property or safety; such information may also be disclosed and/or transferred in the event that Cosmetology merges or acquires (or is acquired) by another entity.
5. TRANSFER OF DATA OUTSIDE YOUR JURISDICTION
For EU/EEA Citizens: For any of the above purposes we may send your information internationally, including countries outside the EU/EEA. Some of these countries outside the EU/EEA may offer a lower level of protection of personal information than in your home country. If you do not consent to the transfer of your personal information to such countries where appropriate, please see the opt out section of this policy.
6. RETENTION AND SECURITY OF YOUR INFORMATION
We retain your personal information for no longer than as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you. If the personal data shall not thereafter be stored in pursuance of the Archives Act or other legislation, they shall be erased.
We endeavour to take all reasonable steps to protect your privacy. We follow generally accepted security procedures and use reasonable efforts to prevent loss, theft and unauthorized access to information which you have given us, such as firewalls, access control procedures and cryptography. This is to prevent loss, theft, unauthorized access or unlawful processing of your personal information. We also limit access to your personal information to selected employees or representatives.
7. LINKS TO THIRD PARTY SITES
8. CHILDREN’S PERSONAL DATA
Cosmetology’s family of websites may be used by children under the age of 18, and therefore there may be some personal data of children under the age of 18 used and processed by us in relation to their visiting the Cosmetology website and or buying product off the web shop. We will require the parental consent of any child who is under the age of 15 and who visits our website and or web shop. Promotional rules for all APPS require a minimum age of 18 to participate.
9. YOUR CONSENT
10. OPT OUT
We provide you with the opportunity to opt out of receiving promotional and marketing information from us at the time that we collect your personal information and each time we send you such information. If you have previously given us consent to disclose your personal data to any third parties, you may withdraw your consent to the collection, use or disclosure of your personal information by us (subject to legal or contractual restrictions and excluding any mandatory disclosure to government agencies or third parties if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so). You can do this by sending an e-mail to [email protected].
© 2018 Madison Square Advertising PTY LTD t/a Cosmetology All Rights Reserved.